| Q: How does @Mideas work? |
| A: ^MIDEAS is an opening system shared by the partners across the market in Australia. ^MIDEAS members benefit from: Efficient promotion for their design and business; Service and products in lowest price; Share increasing value of ^MIDEAS. |
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| Q: How can I see the update price? |
| A: Simply Sign in or Click "Star Here" if you are not a member. The update products with price might send to you as require. |
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| Q: How can I join hot discussion |
| A: Register with your email as member if you still have not login name. Then you can speak out your idea in the interested topic from http://www.mideas.com.au/forum. |
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| Q: How do I place an order? |
| A: We have tried to make placing an order with us as secure and easy as possible.
To order a item like 'Ring',simply click on the 'Ring' section of the website toolbar and then add each item you wish to purchase into your shopping basket. When you have made your final selection, follow the instructions on the page and proceed to checkout where further instruction is provided. |
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| Q: How is the postage calculated? |
| A: We have standardised rates for delivery based on your particular location. We believe this is the fairest system for you our customer.
Local import duties may be payable on receipt of your order. Mideas will not be held liable for any import duties and taxes incurred.
We will endeavour to despatch all orders within 24 hours. For Australia deliveries please allow up to 3-5 days.
For E.U. deliveries please allow 5-7 days.
For Worldwide deliveries please allow up to 14 days.
We use well known international couriers, though we kindly ask that you bear with us any delays due to an unforseen event during the delivery process, such as transport delays, union strikes, terrorism or weather incidents etc. |
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| Q: Refunds |
| A: Once an item has been received back at our warehouse, refunds will be processed within 28 days. A refund will not be processed until the unwanted goods have been received.
Note: The safety seal on the packaging must be intact and product in a sellable condition ie: no damage and safety seal in place. Our safety seal ensures that the products safety has not been compromised.
Please ensure that you post the return item/s safely in protective packaging by Registered Mail, as we will not be held liable for any loss or damage.
Due to hygiene reasons, body product is not in accept list of returning items. |
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| Q: What happens if I don't like the items? |
| A: Due to hygiene reasons, if safety seal is not intact, we can not refund on bath and body products due to change of mind. This does not affect your statutory rights. |
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| Q: What if I'm not in when my order is delivered? |
| A: We use Recorded Delivery services which require a signature. If they are unable to find someone to sign for the delivery, they will leave a card so that you can arrange to collect the parcel or have it re-sent from your local mail depot. |
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| Q: Why is an item still shown on the website if it's sold out? |
| A: We apologise if an item you wish to order is sold out. Our stock availability is automatically refreshed on the website, but occasionally a number of customers place an order for the same item at the same time. If there are any problems with an order you place, we will contact you by email. |
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